Shipping policy

Thank you for shopping with SAZ.

All SAZ orders are carefully packed and dispatched from Sydney, Australia.

Order Processing

Please allow 1–2 business days for your order to be prepared and dispatched after payment confirmation.

Business days exclude weekends and public holidays.

Processing times may occasionally be longer during busy periods, promotional events or unforeseen circumstances. If there is a significant delay, we will endeavour to contact you.

Shipping Within Australia

We offer shipping throughout Australia.

Available shipping options and applicable delivery charges are displayed at checkout before payment.

Standard Shipping

Estimated delivery: 3–6 business days after dispatch.

Express Shipping

Estimated delivery: 1–3 business days after dispatch.

These are estimates only and are not guaranteed delivery dates. Delivery times may vary depending on your location, the carrier and other circumstances.

Free Shipping

Enjoy free standard shipping on Australian orders of $150 AUD or more.

Eligibility is calculated at checkout based on the applicable order total and shipping conditions.

Tracking Your Order

Once your order has been dispatched, tracking information will be provided using the contact details supplied at checkout, where tracking is available.

Please allow time for the shipping carrier to update its tracking system.

Incorrect Shipping Details

Please ensure your shipping address and contact details are correct before placing your order.

If you notice an error, contact us as soon as possible at bysaz.co@gmail.com.

We will do our best to assist before dispatch, but address changes may not be possible once an order has been shipped.

Delivery Delays & Missing Parcels

Although we aim to dispatch orders promptly, delivery may be affected by carrier delays, weather conditions or other unforeseen circumstances.

If your parcel is significantly delayed, missing or marked as delivered but cannot be located, please contact us so we can assist with an enquiry.

Nothing in this policy excludes or limits any rights you may have under Australian Consumer Law.

Contact Us

For shipping and delivery enquiries, contact:

bysaz.co@gmail.com

Please include your order number when enquiring about an existing purchase.